What was added, what got better and what we fixed. Newest first, by release date — each one has its own link.

See who is on your site right now

New
Operators can see a visitor who is on the site right now, before they write: the page, the path through the site, time on site and a “typing” mark. The card shows what they are typing, and you can message them first. Off by default; turn it on in the widget settings.
Fixed
A ticket opened through a link carrying the project tag could tell an owner or an admin the ticket was assigned to someone else and refuse the reply. Reloading the page helped; now there is nothing to reload.

The widget on any site, CRM cards and a documentation assistant

New
Plugins for WordPress, 1C-Bitrix and Laravel: the widget goes onto the site without touching templates, and a signed-in user's details are filled in automatically.
New
Ready-made customer cards for Bitrix24, amoCRM, RetailCRM, HubSpot and Pipedrive — load one in the contact-card settings and fill in your own address and key.
New
The documentation assistant answers questions from our docs and shows which articles the answer came from.
Improved
Docs search matches other word forms, so a singular query finds plural pages and the other way round.
Improved
Keys and tokens in the contact card are encrypted, and request addresses are checked: a card can no longer send a request into an internal network.
Fixed
A ticket opened from a phone notification came up without the operator template, so the greeting and signature were missing.
Fixed
An operator's reply could silently fail to reach the customer; a delivery error is now visible in the conversation. Plus copying messages on a phone and a full-screen knowledge base.

Improved
The knowledge base in the bot opens in one tap, with no duplicated menus and no raw tags in the article text.
Fixed
In the bot builder, the card preview tabs were hard to make out.